Privacy Policy

This Privacy Policy explains how Love Monday Consulting LTD collects, uses and protects personal information when you visit www.theavoidanttherapist.com, contact us, subscribe to our communications, complete a form or quiz, book a session, or purchase one of our services or programmes.

1. Who we are

The data controller is:

Trading through The Avoidant Therapist.

Email: alexis@theavoidanttherapist.com

2. Information we may collect

Depending on how you interact with us, we may collect information including:

• your name and contact details;
• information submitted through forms, questionnaires or quizzes;
• booking and appointment information;
• payment and transaction information;
• communications you send to us;
• information you voluntarily share during coaching, educational, hypnotherapy or related services;
• marketing preferences;
• website usage, analytics and technical information such as device, browser and IP address.

Because of the nature of our services, you may voluntarily provide information concerning relationships, emotional wellbeing, mental or physical health, sex life or other sensitive matters.

Please only provide information that you are comfortable sharing and that is relevant to the service you are receiving.

3. How we use your information

We may use personal information to:

• provide our services;
• manage bookings and payments;
• communicate with you;
• administer programmes, workshops and digital products;
• respond to enquiries;
• provide customer support;
• send marketing communications where permitted;
• understand how our website and services are used;
• improve our products, content and services;
• prevent fraud or misuse;
• maintain appropriate business and financial records; and
• comply with legal and regulatory requirements.

We process personal information where this is necessary to perform a contract with you, comply with legal obligations, pursue our legitimate business interests, or where you have given consent.

Where information qualifies as special category personal data, we only process it where an appropriate legal condition permits us to do so. Where required, we may ask for your explicit consent.

4. Service providers

We use third-party services to operate our business. These may include providers such as:

• Stripe for payments;
• Mailchimp for email communications;
• Calendly for scheduling;
• Google Meet and other Google services for online sessions;
• WhatsApp for communications where appropriate;
• Google Analytics;
• Meta advertising and analytics tools;
• YouTube and embedded media providers; and
• website hosting, security, administration and other software providers.

These organisations may process personal information on our behalf or as independent data controllers under their own privacy policies.

Some providers may process information outside the United Kingdom. Where required, appropriate safeguards are used for international transfers of personal data.

We do not sell your personal information.

5. Marketing

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about content, events, programmes and services.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

6. Cookies and analytics

Our website may use cookies and similar technologies for essential website functionality, analytics, advertising and improving the user experience.

Where consent is legally required, optional cookies will only be activated after you have made your choice.

You can change your cookie preferences through the cookie controls available on the website.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal, tax and accounting obligations.

Different categories of information may be retained for different periods.

When information is no longer required, we may delete or securely anonymise it.

8. Confidentiality

We treat information shared with us with care and take reasonable steps to keep it secure.

However, no online communication or electronic storage system can be guaranteed to be completely secure.

Confidentiality may also be limited where disclosure is required by law or where there is a serious and immediate concern involving safety or another legal obligation.

9. Your rights

Depending on the applicable law, you may have rights relating to your personal information, including rights to:

• access your information;
• correct inaccurate information;
• request deletion;
• restrict certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent; and
• request transfer of certain information.

To exercise any of these rights, contact:

alexis@theavoidanttherapist.com

You may also have the right to complain to the UK Information Commissioner's Office.

10. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

11. Changes

We may update this Privacy Policy from time to time.

The latest version will be published on this website.